Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by Being Satwik("Satwik", "we", "us", or "our"), including our mechanised water tank cleaning services, website at satwikgroup.com, and franchise management platform. By booking a service or using our platform, you agree to be bound by these Terms.

2. Services

Satwik provides professional mechanised water tank cleaning and disinfection services across India. Services include inspection, dewatering, scrubbing, high-pressure jetting, chemical disinfection, UV treatment, and post-service certification.

Service availability is subject to geographical coverage and scheduling capacity. We reserve the right to decline or reschedule bookings in exceptional circumstances (natural disasters, public emergencies, or force majeure events).

3. Booking & Scheduling

• Bookings can be made online via our website or by contacting our customer care team.
• A confirmed booking slot is subject to technician availability in your area.
• We will confirm your appointment within 24 hours of booking.
• You must ensure safe and unobstructed access to the water tank on the scheduled day.
• If access is denied on the day of service, a revisit charge may apply.

4. Payments

• Payment is required at the time of booking or upon completion of service, as communicated at the time of booking.
• We accept UPI, credit/debit cards, net banking, and other methods available on our payment gateway.
• All prices are inclusive of applicable GST unless stated otherwise.
• Satwik is not responsible for additional bank charges, foreign transaction fees, or surcharges levied by your bank or card issuer.

5. Cancellations & Refunds

Please refer to our Refund & Cancellation Policy for full details on cancellations, rescheduling, and the refund process.

6. Customer Obligations

• Provide accurate contact information and service address at the time of booking.
• Ensure that the water tank is accessible and not in use during the service window.
• Inform us of any structural conditions that may affect service delivery (e.g., underground tanks, restricted entry).
• Do not use the tank for at least 4 hours after the disinfection treatment unless otherwise instructed by the technician.

7. Limitation of Liability

Satwik shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability in any case shall not exceed the amount paid for the specific service booking in question. We are not responsible for pre-existing structural damage to tanks, plumbing, or related fixtures.

8. Intellectual Property

All content on satwikgroup.com and the Satwik management platform — including text, graphics, logos, and software — is the exclusive property of Being Satwik and protected under applicable intellectual property laws. Unauthorised reproduction or distribution is strictly prohibited.

9. Franchise Partners

Franchise partners operating under the Satwik brand are bound by a separate Franchise Agreement in addition to these Terms. In case of conflict, the Franchise Agreement shall prevail for matters specific to the franchise relationship.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India. We encourage resolution of disputes through direct communication first.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact

For any questions regarding these Terms, please contact us at: satwikgroup.com/contact