1. Introduction
Being Satwik ("Satwik", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at satwikgroup.com or book our services.
2. Information We Collect
a. Information you provide directly
- Identity data: Full name
- Contact data: Email address, phone number
- Address data: Service address, city, state, and pincode
- Payment data: Payment method details (processed securely via our payment gateway — we do not store card numbers)
- Communication data: Messages or enquiries sent through our contact forms
b. Information collected automatically
- Browser type, device type, and operating system
- IP address and approximate location
- Pages visited, time on site, and referring URL
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and confirm service bookings
- To schedule and dispatch our cleaning teams to your location
- To process payments and issue invoices/receipts
- To send service reminders, updates, and post-service feedback requests
- To respond to customer queries and complaints
- To improve our services and website experience
- To send marketing communications (only with your consent; you may opt out at any time)
- To comply with legal and regulatory obligations
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Franchise partners: Local Satwik franchise operators who fulfil your service booking in your area
- Payment processors: Authorised payment gateway providers to complete transactions securely
- Service providers: Third-party tools for communication (SMS/email), analytics, and platform hosting
- Law enforcement: Where required by applicable law, court order, or government authority
All third parties are required to maintain confidentiality and process your data only for the purposes we specify.
5. Data Retention
We retain your personal data for as long as necessary to provide services and comply with our legal obligations. Service records are typically retained for 3 years. You may request deletion of your data at any time, subject to legal retention requirements.
6. Cookies
Our website uses cookies to improve functionality and analyse usage. You can control cookie settings through your browser. Disabling cookies may affect some features of the website. We use:
- Essential cookies: Required for the website to function
- Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: To show relevant content (only with your consent)
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption for data in transit, access controls, and regular security reviews. Payment data is handled entirely by our PCI-DSS compliant payment gateway and is never stored on our servers.
8. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
9. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page regularly.
11. Contact Us
For any privacy-related queries or to exercise your rights, please contact us at: satwikgroup.com/contact