1. Nature of Service
Satwik provides on-site water tank cleaning and disinfection services. Unlike e-commerce businesses, we do not ship or deliver physical goods. "Delivery" in our context refers to the dispatch and arrival of our trained technicians at your location to perform the booked service.
2. Service Coverage
Satwik operates across India through our Pan India franchise network. Service availability in your specific area depends on the presence of an active Satwik franchise partner. To check coverage in your city, please visit satwikgroup.com/contact or call our customer care team.
We currently serve residential, commercial, and industrial clients across major cities and towns in:
- Rajasthan
- Delhi NCR
- Maharashtra
- Gujarat
- Uttar Pradesh
- And expanding to other states through our franchise network
3. Scheduling & Appointment Window
- After a successful booking, our team will confirm your appointment slot within 24 hours.
- Service is typically delivered within 2–5 business days of booking, depending on your location and technician availability.
- For urgent requirements, please mention your preferred date at the time of booking and we will do our best to accommodate.
- Appointments are scheduled in half-day windows (Morning: 9 AM–1 PM, Afternoon: 1 PM–6 PM).
4. Technician Dispatch
- A team of trained and verified technicians will be dispatched to your address on the confirmed date.
- You will receive an SMS or call confirmation before the technician departs.
- All Satwik technicians carry company-issued ID cards, which you may verify upon arrival.
- Technicians carry only Satwik-approved food-grade chemicals and certified equipment.
5. Service Duration
Service duration depends on the size and type of tank, as well as the level of contamination:
- Overhead tanks (up to 500 litres): Approximately 1–2 hours
- Overhead tanks (500–2,000 litres): Approximately 2–3 hours
- Underground / sump tanks: 3–5 hours depending on capacity
- Commercial / industrial tanks: Duration communicated separately at time of booking
6. Customer Requirements for Service Delivery
- Ensure unobstructed access to the water tank and the building/premises during the service window.
- The tank should be at least 30% full for the pre-service inspection (unless you are arranging a full drain-down yourself).
- Running electricity and water supply should be available at the premises during service.
- A responsible adult (18+) must be present on the premises throughout the service.
7. Post-Service
- Our technician will provide a post-service report and certificate upon completion.
- The tank should not be used for at least 4 hours after service completion to allow disinfectants to work fully.
- We recommend scheduling your next cleaning within 6–12 months for optimal water hygiene.
8. Delays & Exceptions
While we strive to adhere to scheduled appointment windows, occasional delays may occur due to traffic, prior job overruns, or adverse weather conditions. Our team will inform you proactively of any significant delays. Satwik is not liable for indirect losses caused by minor scheduling delays.
9. Contact
For service delivery enquiries, reach us at: satwikgroup.com/contact