1. Overview
At Being Satwik, we want you to be completely satisfied with our water tank cleaning services. This policy outlines the conditions under which cancellations are accepted and refunds are processed.
2. Cancellation by Customer
| Cancellation Timing | Refund Amount |
|---|
| More than 48 hours before scheduled service | 100% refund |
| 24–48 hours before scheduled service | 50% refund |
| Less than 24 hours before scheduled service | No refund |
| After service has commenced | No refund |
3. Rescheduling
- Rescheduling is allowed up to 24 hours before the scheduled service at no charge.
- Rescheduling within 24 hours of the scheduled service is subject to availability and may incur a nominal convenience fee.
- Each booking may be rescheduled a maximum of two times. Subsequent rescheduling requests will be treated as a cancellation.
4. Cancellation by Satwik
In rare cases, we may need to cancel or reschedule your service due to technician unavailability, weather conditions, equipment failure, or other unforeseen circumstances. In such cases:
- You will be notified at least 12 hours in advance (where possible).
- A full refund will be processed, or the service will be rescheduled at your convenience at no additional cost.
5. No-Show / Access Denied
If our technician arrives at the scheduled time and is unable to access the premises or the water tank, it will be treated as a no-show by the customer. In such cases:
- A revisit fee equivalent to 25% of the service charge will apply for rescheduling.
- No refund will be issued for the original booking.
6. Service Dissatisfaction
We stand behind the quality of our work. If you are not satisfied with the service delivered:
- Please raise your concern within 48 hours of service completion via our contact page.
- We will assess the complaint and, where valid, arrange a re-service at no additional cost.
- Refunds for completed services are issued at Satwik's sole discretion after investigation.
7. Refund Process
- Approved refunds are processed within 5–7 business days from the date of approval.
- Refunds are credited to the original payment method used at the time of booking.
- We do not issue refunds in cash or via alternative payment methods.
- Processing time by your bank or card issuer may vary. Please allow up to 10 business days for the amount to reflect in your account.
8. How to Cancel
To cancel a booking, please:
- Contact our customer support team via satwikgroup.com/contact
- Provide your booking reference number and registered contact details.
- Our team will confirm the cancellation and initiate the refund (if applicable) within 1 business day.
9. Contact
For refund or cancellation queries, reach us at: satwikgroup.com/contact